Reference

Open dolar188 Legal Terms First

Legal clarity comes before account access: we set out eligibility, account duties, payment ownership and data requests in plain English for Indonesia.

Access depends on local lawPhone check before entryPolicy access on mobileAccount and wallet duties
dolar188 Open dolar188 Legal Terms First
CONTACT ROUTES

Contact Us About Legal Questions

Legal questions should reach the account support route shown after you sign in, where we can connect your request with the relevant account record. Include your registered phone detail, the policy section concerned and the action you want us to take. For wallet-related questions, keep the DANA, OVO, GoPay or QRIS receipt available so our team can check the correct account trail.

Team online

Policy request

Use the support route in your account to ask about a Legal clause, access condition or restriction. State the exact section and the outcome you want us to clarify.

Account identity

Include your registered phone detail when asking about account access. We use that reference to locate the correct record without asking you to post private credentials in a message.

Payment evidence

For a Legal question involving DANA, OVO, GoPay or QRIS, attach the payment receipt reference available to you. Do not send a password, security code or wallet PIN.

DATA PRACTICE

Check Data And Security Handling

We handle Legal requests through the account details connected to your access record, rather than treating a policy question as an anonymous request.

Data handling

We use account details to identify the relevant record, assess the Legal request and respond to the person connected with that record. Send only the details needed for the question.

Cookie choices

Cookies can support access to the Legal page and account session. Check your browser controls if you want to remove or restrict them, noting that some access steps may then require repeating.

Account security

Keep your phone, password and wallet credentials private. We may use phone verification before account access, but we will not need your wallet PIN or security code for a policy request.

Record retention

We retain account and request records for the period needed to address the matter, maintain account controls and meet applicable obligations. Ask through support if you need the retention basis for your case.

Contact ownership

The account support route is the correct contact for Legal questions, access concerns and data requests. Include your registered phone detail so we can distinguish your request from another account.

Change requests

To request a correction, access change or policy clarification, describe the exact record or clause and explain the requested result. We may ask for a phone check before changing account data.

Ask About Legal Before Joining

These Legal answers address the questions we expect before an Indonesian account is opened or a policy request is sent. If your situation is not covered, use the account support route and include the relevant account detail without sharing passwords or wallet security codes.

Legal covers our access conditions, account duties, data handling, cookies, retention approach and request process. It does not change the rule that eligibility depends on local law.

Access is available only where local law permits. You must check your own eligibility and provide accurate account details, including the phone information requested during account access.

Phone verification helps connect the person requesting access with the correct account record. It can also support a data correction or access request when account details need confirmation.

Yes, Legal explains that payment activity must relate to the account holder and may require supporting evidence. DANA, OVO, GoPay and QRIS are payment-context references, not permission to ignore local rules.

Use the support route shown in your account, name the data you want corrected and state the requested change. We may ask for phone verification before updating the record.

The notice explains that cookies can support account sessions and access to policy pages. You can manage them through browser controls, although restricting cookies may affect repeated access steps.

Send the complaint through the account support route and identify the relevant clause, account detail or decision. Include a payment receipt reference only when the complaint concerns DANA, OVO, GoPay or QRIS.